(3D only) Please provide detail info about 3D setting in PowerDVD Whcih Display refresh rate do you use while Playback (24/25/50/60/120/.) : N/AĪre you using single or dual monitor environment: SingleĪre you using clone or extended mode (if use two display) Which kind of display connection (HDMI/DisplayPort/VGA/DVI): Laptop Display Used ODD drive (full model name and Firmware Version) HL-DT-ST DVD+-RW GSA-T11N ATA Device. The Audio setting in PowerDVD and in OS (default devices): default Used Audio device: High Definition Audio Device Used VGA: Standard VGA Adapter – that’s actually all it says Is your PowerDVD a Retail product or bundles with HW?: No – downloaded via CNET

Operating System (including x86 or 圆4 Bit Version) Windows 7 Ultimate – 32 bitĭo you use administrator or restricted user account?: Admin PowerDVD SR Number (when click on 'CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!) : Cannot open program Below is the information requested in a previous reply so as to help those able to help: For the graphics card info, I have included the attached image. It is a computer running Windows 7, though it originally came with Windows XP. My computer is doing the same thing as the original poster. I have attached my DxDiag log for more info. Now, PowerDVD will not open and displays the same error message as the OP. I then installed my ATI Radeon HD 6750 and downloaded drivers. Which Internet Browser Software is installed - IE 9, Google Chromeĭo you use virtual ODD (e.g Daemon Tools) - NOĭid you try with AERO on/off (especially on low end VGA) - YesĮverything was working fine using my onboard video, which just uses the Intel i5 CPU. What kind of Antivirus SW are you using - Microsoft Security Tools

(3D only) Please provide detail info about 3D setting in PowerDVD NOT USED Whcih Display refresh rate do you use while Playback (24/25/50/60/120/.) 60HZĪre you using single or dual monitor environment DUALĪre you using clone or extended mode (if use two display) EXTENDED Used Display(s) - 1 HDTV Connected through HDMI 1080P, one ACER monitor 1650x1080 through DVI. Used ODD drive (full model name and Firmware Version) - LG UH12LS28 unknown FW The Audio setting in PowerDVD and in OS (default devices) - default Is your PowerDVD a Retail product or bundles with HW? No Operating System - Windows 8 Customer Preview 圆4ĭo you use administrator or restricted user account? Admin PowerDVD SR Number = unknown, cannot open program

Cyberlink powerdvd 14